“A fairly straightforward operation,” as described by FDNY Battalion Chief Joseph Jardin, still requires good decision making, and fast! Especially when two window washers are trapped on a dangling scaffold nearly 70 stories up the new 1 World Trade Center tower.

Effective command and control, combined with real teamwork and the right tools and procedures can bring a complex and dangerous situation to a positive outcome. It did here!

Read more about the 68th floor challenge here.

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