How To Speak So That People Want To Listen
Gossip, judging, negativity, complaining, excuses, lying, and dogmatism (my way) are the seven deadly sins of speech found in every corner of a fire department. It’s a growing disease that obstructs productivity, and more important, our ability to effectively serve. We must avoid them, and in this TED video, Julian Treasure shares several ways to help us create a continuing, constructive conversation with each other.
Here’s some short takeaways from his talk:
- There are four powerful cornerstones we can use to be positive and make change in our organizations (our lives). When speaking, use honesty, authenticity, integrity, and love (HAIL) to have open, clear communication.
- It’s not only what you say, but how you say it that makes a difference. And I would add why you are saying it. A few speaking tools you can use are register (where it comes from), timbre (the way your voice feels), prosody (rhythm), pace (tempo), pitch (tone), and volume (loud, soft, or just right).
Speaking does no good if no one is listening or understanding what you’re saying.
Think of these delivery methods when speaking in a meeting, or just having a conversation in the hallway. Learn to speak better, where ever you are, and we might all get along and get more done, together.