Do you advocate the same leadership style for all industries? Why or why not? Each industry has different qualities. For instance, people put their lives on the line when they work in fire safety, while retail is about money. Because industries are so different, should leadership styles be different as well? If so, which styles work best for industries such as public safety, health, and retail?
Here’s my answer:
I believe one leadership style works best across all industries. Here’s why.
In the 1990’s, I flew air ambulance trips moving sick and injured patients from one part of the world to another. On one occasion, we were transporting a gentleman from Chicago to Boca Grande, Florida. He was interested in what we did (I was a paramedic and my partner was a nurse) and how we worked as a team of two in a small metal tube (a Lear Jet) flying 400 MPH through the clouds. After thoroughly questioning us, I asked him what he did. He said he owned and operated several companies, describing a variety of organizations ranging from manufacturing to service businesses. I asked him how he knew so much about so many different businesses? He said, “Oh, I know a lot about one thing: How to lead people.”
I believe he’s right. He had one leadership style: servant leadership. He created a bond with the people he worked with and the people his companies provided goods and services to.
The parallels between leading in high-stakes business and leading in high-risk situations are quite the same. Competence, trust, and loyalty are qualities that span across a variety of areas. Whether it’s retail (selling things), non-profits (supporting people and causes), or healthcare (healing people) all involve people and require leaders who are inherently motivated and embrace learning (competent) and have a strong relationship with their followers (trust and loyalty).
I believe that’s servant leadership.