From the movie Beauty and the Boss, 1932.
Recently, I listened, with great concern, to two different questions about the same subject, a failure to communicate. On one occasion, I was part of a management meeting where the attendees were asking, “Why don’t they understand what we are doing?” Another time, while talking to people I supervise, they asked, “What is going on?” This roadblock, or maybe wall, in communication is a huge problem and affects everything. So what can leaders (even a mid-level leader like me) do to break through this wall? You can increase your “face time” with your people and build trust; to show you care.
Leaders, you need to get out from behind the desk (and get away from the continuous meeting table too; by the way read this book: Read This Before Our Next Meeting) to visit, mentor and socialize with your people. Communicating in person, as opposed to email, memo, and policy has always been and still remains extremely important, even more so in today’s complex and fast-moving world.
Everyone has their idea for a definition of leadership. Books, articles, and seminars tell us that leadership is, “the ability of an individual to influence others to contribute toward the effectiveness and success of the organization.” Here’s my take on leadership, “Leadership is influencing people to act by providing purpose, direction, and motivation while working to accomplish the mission and improving the organization.” That is not done from behind a desk or in a meeting.
Effective personal communication is no small task today, especially in very large organizations. With customer and community expectations increasing, issues with completing training and countless other factors, everyone feels a heavy burden, both physically and mentally, that no one is immune to.
Within our fast-moving culture, we have come to a crossroads with regard to communicating with our people. What happened to the talent of one-on-one, face-to-face mentoring? Email has made the communication process faster, but it’s hindered, to some degree, our willingness to get out from behind the desk and talk. It’s hard to show you care about them and are interested in their problems in an email. Relationships and trust are not created from emails!
I believe we need to put more emphasis on face-time communication. Technology (email, social media, videos, etc.) alone does not create change, relationships with people do (relationships provide purpose, direction, and motivation). Leaders, you must talk, talk, talk! And then listen, listen, listen!
Leadership involvement, getting out there and leading your people from the front will increase awareness and maximize performance. The ongoing demands of today’s world require that leaders communicate well and often. You cannot provide the right kind of leadership needed from behind a desk!
What needs to happen in your organization to improve communication? How can you help make it happen?