Get Smart Mark vonAppen at Fully Involved November 6, 2014 Most problems that firefighters encounter do not have easy fixes or short answers. That’s why they call us; we’re problem solvers. But we need “thinking” firefighters to safely and effectively unravel the complexity we face. Mark vonAppen’s point is right on. Education makes you respect the job. Ignorance breeds bravado. Fatigue and ignorance make cowards of us all.