It’s A People Game: More “From Buddy To Boss”

More snippets From Buddy to Boss: Effective Fire Service Leadership, by Chase Sargent.

The Organizational Foundation for Leadership

The fire service is a people game: Win people – win the game; lose people – lose the game. I am not talking about not holding members accountable for their actions or kissing anyone’s rear end. Instead I am suggesting that everything we do in the organization is with and about people. We live, eat, train, respond, and even die with people in our organization. In addition, we don’t make widgets; we serve people. Every action we take is intended to prepare for or actually deliver service to people who may be facing the worst days of their lives.

Why Senior Leaders Must Lead

Everything we do, from our first day on the job, to how we help maintain our station and equipment, to the day we become an officer is viewed and recorded by the people we work with. And they never forget. So leadership, really, should begin on day one!

Senior leadership must surround itself with educated, competent, and committed members who have the expertise necessary to fulfill the jobs at hand, so that delegation becomes a matter of trust and respect. There can be no more damming action than to ignore what others say on a continual basis and implement only one’s own ideas. If you surround yourself with knuckleheads, you are going to get knucklehead solutions, and you are going to wonder why, four or five years (or sooner) down the road, no one believes in you or will follow you.

The reality is, leaders must practice and show leadership, everywhere and all the time, and not just speak about it. People are always watching and they will judge your leadership activity (or inactivity), and they will remember it. They judge you on your success, not your words.

How do people (the customers you serve and the members you work with) see you every day?

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