Understanding how decisions are made is the first step in improving their effectiveness
By Billy Schmidt
Published Friday, September 16, 2011
It was early in the morning and we were responding to a fire in a heavily occupied apartment building. Dispatch had received several phone calls indicating that people were still trying to get out of their apartments. I was the officer sitting in the right front seat of Engine 33, where I could see the black column of smoke rising in the distance. I started thinking about the building we were responding to and what we were going to do when we got there.
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